Online advertising, if done right, will bring you new leads. The price per lead may vary, but you will get leads. The question is: what will you do with these potential new customers?
We live in a fast paced society, in which customers want quick results and competition is higher than ever. Therefore, you (or your sales team) need to react fast and in the right way.
Getting leads is one thing, closing them is another. SMBs tend to put the blame on marketing (‘Omg this is not working…’) rather than assessing their capability of closing deals.
Always try to find where and why your leads dropped. Continuously work on improving these parts, and be ready to close.
Find out where your customers stopped engaging. Simplify your website, go to the point. Call customers when they leave their phone numbers. Ask them for feedback.